Delete my data
If you hold a ticket
- Email support@afrogems.app with the subject "Delete my data", from the email address your ticket was sent to. If your ticket was only sent to a phone number (for example by WhatsApp), include that number instead.
- We send a short code to that email address to check it's you. If we only hold your phone number, we confirm the request with the organiser of your event.
- We delete your details from our systems within 30 days and confirm by email. Your wallet passes stop working once deleted, so if your event hasn't happened yet we will check with you before going ahead.
If you are an organiser
Use Disconnect and delete my data in your AfroGems account. It deletes your events, attendee lists and passes immediately and closes your account. You can also email us and we will do it for you.
What we have to keep
We keep payment and billing records for 6 years because tax and accounting laws require it. They are stored securely and used for nothing else. Server logs are deleted automatically after 30 days.
Tickets issued by an organiser
The organiser of your event also holds your details and is responsible for them. When we delete your data, we tell the organiser so they can do the same in their own systems. Data you saved in Apple Wallet or Google Wallet on your phone is removed when you delete the pass there.
Read more in our privacy policy.